An operation and service agreement offers your company surveillance, maintenance and stand-by support adjusted to your needs, with regard to both frequency and volume. Prosign RFID offers the following operation and services, which we use to customize a solution suitable for your needs:

•  Support and service 24-7-365
•  Guaranteed response time for qualified technical assistance
•  Guaranteed same-day replacement of faulty hardware 
•  Remote RFID reader surveillance
•  Remote Prosign RFID software surveillance
•  Extended hardware guarantee
•  Support for error tracing and error recovery, both online and onsite
•  Remote backup of your RFID systems and data
•  Staff training and instruction 
•  …

Prosign Total Response

If your company is looking for complete freedom and security, Prosign RFID offers to take full operational responsibility for your RFID system, using the "Prosign Total Response” solution. This solution offers you technical assistance free of charge if the system no longer meets the agreed performance and stability requirements, a 24-hour service. The only precondition for a guaranteed RFID operation is that the RFID readers and other system components must be installed and configured by Prosign RFID technicians (or according to their instructions). It is also essential that there is an agreement regarding ongoing service checks and central surveillance.

By choosing the "Prosign Total Response" operation and service agreement for your RFID system, you avoid poor performance and most possible breakdowns.

With the "Prosign Total Response" operation and service agreement, Prosign RFID takes full operational responsibility for a fixed price, which includes all services. This allows for stable budget planning. The agreement can also partly depend on usage.
 
24-hour call and support – Prosign RFID takes full responsibility for your RFID system.